Snapchat, the popular video and picture sharing app, crashed Monday for no apparent reason. Some users experienced connectivity issues.
While social media apps commonly experience short outages, Snapchat was down for more than two hours Monday without an explanation.
The company took to Twitter to advise their users they were attending to the problem. “Some Snapchatters are having trouble with the app. We’re looking into it!” the Snapchat Support account, which boasts 451,000 followers
They added an update the following hour, writing: “We’re aware of the issue and working on a fix . Stay tuned for updates! We recommend staying logged into your account.”
The tweet was liked more than 65,000 times and amassed 33,000 shares.
The top response to their post read: “Not to be dramatic but if I lose my streaks you’re getting SUED.” The popular message was like more than 18,000 times.
When most people tried to use Snapchat, it comes up as a blank screen. The only message users can see reads, “Could not refresh. Please try again.”
It wasn’t immediately clear what caused the issue.
Some people tried to fix the problem by logging out. But then they weren’t able to log back into their account. Others deleted Snapchat and still weren’t able to access their account, which really worried them.
Many took to social media outlets like Twitter to complain about the bug.
Snapchat is a messaging app that was created by van Spiegel, Bobby Murphy, and Reggie Brown. They are former students at Stanford University.
What makes Snapchat different than other social media apps is that the content disappears after a few seconds. That means a picture of video is gone for good unless it is saved by the person who receives the message before it expires. It became famous for its fun filters and geotags, which let people change their appearance and show their followers their location.